Getting in Touch
Where a contact route is displayed on the live website, you are welcome to use it for questions, comments and corrections about the casinos covered here. The site configuration did not include an email address or contact form, and we will not display a made-up one. Messages received through the published route are reviewed by the editorial team, but we cannot promise a response time and we never respond on behalf of a casino.
Reporting an Inaccuracy
Operators change licences, trading names, bonus terms and payment options frequently, and reader reports help us keep up. To let us verify a point quickly, please tell us the casino brand, the precise domain, the page on this site where the detail appears, what you believe is wrong and a dated source — a screenshot of the operator’s terms, a register entry or a cashier page is ideal. Reports that include this evidence are usually checked and updated within a short time; reports without it may not be actionable.
Please Do Not Send
Passwords, login details, one-time passcodes, full card numbers, bank account details or copies of identity documents should never be sent through a public feedback channel. We do not need them to check any casino detail, and sharing them puts your accounts at risk.
Problems with a Casino Account
We have no access to operator systems and cannot verify an account, unlock a bonus, reverse a limit or speed up a payout. For an individual dispute, raise the matter with the casino’s support team first and keep a written record. If it remains unresolved, use the operator’s formal complaints procedure and then the alternative dispute resolution provider named in its terms. Concerns about how a licensed operator behaves can also be reported to the UK Gambling Commission.
Media and Commercial Enquiries
Operators, partners and journalists should use the same published contact route. Commercial relationships do not influence how any casino is assessed or described on this site.
